Empty

facebook link 5 star promotion

Nationwide Suppliers of
Branded Promotional Products & Corporate Apparel

free phone 0800 55 64 54
FAQ's

Promotional products delivered new zealand wide

 

 

Frequently Asked Questions

In what format should I supply artwork?

A vector graphic is the ideal format to supply artwork as the majority of decorating processes including pad printing, screen printing and laser engraving can only use vector artwork. Vector artwork can also be easily converted into raster artwork if required. Artwork in this format is saved as mathematical equations and can easily be edited and resized without compromise to the image quality.

Vector artwork can be supplied in the following formats:

EPS - Encapsulated Post Script

CDR - Corel Draw

AI - Adobe Illustrator

PDF - Portable Document Format

[ensure any text is converted to curves/ paths to avoid any font conflicts]

Are there minimum quantities I have to order ?

It depends on the product you have chosen. Add the items to the basket and we will email a quote with the price and minimum quantity that you may order for each particular item. How do I know what the prices are? Prices vary depending on the quantities being ordered. Add the item to the basket and we will email a quote with the price and minimum quantity that you may order for that particular item.

How may I pay for my purchase?

An invoice will be emailed to you and you may then pay by credit card, direct credit or by company cheque.

To pay by credit card simply click on the Paymate logo and enter your details and also the invoice number and amount from the invoice we supply.

To pay by direct credit [internet banking] our bank details are supplied on the invoice.

To pay by cheque allow several days for the cheque to clear. Make cheques payable to 5Star Promotions Ltd and send to the address shown on the invoice.

We don't have a logo, can you design a logo for us and how much will it cost?

Yes, email as much detail as possible about your business or organisation. We will then be in touch with you to discuss your requirements and then email a quote to you.

Our company needs just a small run of polo shirts for our golf and social teams would that be ok?

Not a problem, just let us know how many and your embroidery requirements.

We are holding a school reunion and need some promotional products but we are not sure what to order, can you help us?

Yes, simply let us know the event you are promoting and your contact details and we will get in touch with suggestions, quantities and prices.

We only have a jpeg file of the logo we want to use.

If we need to alter artwork submitted we will engage a graphic artist and quote the cost before proceeding.

Is it possible to see a sample of a product?

Not a problem, we make a charge to cover the cost of goods and freight. This amount would then be deducted from any subsequent order or refunded upon return of goods (excluding freight).

 

Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions.